City of Ottawa
The Community Development Department is currently recruiting for a Customer Service Representative.
The Customer Service Representative provides customer service support to both customers and staff.
Essential Job FunctionsProcesses building permit and contractor/construction trade license applicationsRecords permit information into permitting software database and maintains electronic and hard file property informationPerforms a wide variety of clerical work including written communication, file maintenance, handling records requests, and processing payment and refund requests for department related feesUpdates property files and notified other department of property address changesIssues building permits for approved plans and certificates of occupancy for completed projectsInforms project applicants of city requirements, processes, and deadlines from time of initial contact to completion of the projectReceives requests for, and schedules, building inspectionsUnderstands basic code enforcement and accepts and directs related phone calls or in-person inquiriesServes as first point of contact for the Community Development DepartmentProcesses planning division permitsCollaborates with the Building Official and City PlannerBalances cash drawer dailyAncillary Job FunctionsComply with all City ordinances and policies.
Assist other departments and perform other related duties as assigned.
Education and Experience - An equivalent combination of education, training, and experience will be considered.
High school diploma or equivalent.
Minimum two years of related computer/software experience; four years preferred.
Must have valid drivers' license.
Knowledge, Skills, and Abilitieswhich may be representative, but not all-inclusive, of those commonly associated with this position.
Excellent attention to detail.
Organize/prioritize work, as well as concentrate on multiple tasks concurrently.
Work under general supervision and make responsible decisions.
Use good judgment, think quickly and rationally in difficult or stressful situations.
Establish and maintain effective relationships with employees, City officials, business entities, and the general public.
Understanding of basic accounting principles.
Ability to verify and correct work produced by others.
Produce accurate results under tight deadlines.
Strong verbal and written communications skills.
Ability to communicate clearly with software support personnel.
Knowledge and experience with computer operating systems and computer hardware.
Basic knowledge of accounting software and Microsoft Office Suite.
Work Environment - Environmental or atmospheric conditions commonly associated with the performance of the functions of this job.
Exposure to moderate noise levels and other general office conditions.
Physical Abilities (Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions)Must be able to sit for extended periods of time.
Must be able to have repetitive wrist/hand/finger movement and manual dexterity.
Must have precise hand-eye coordination, clarity of vision, three-dimensional vision, and ability to identify/distinguish colors.
Must be able to lift up to 25 pounds.
Must be able to drive.
Regular attendance is a necessary and essential function.
Range:
$18.
89 to $20.
78 per hourDate Opened:
March 28, 2024Date Closed:
Open until filled.
Hours:
8:
00 am - 5:
00 pm, Monday - Friday.
Residency:
Regular, full-time employees are required to establish and maintain residency within a driving distance of 35 miles of Ottawa City Hall within one year from hire.
E-Mail Confirmation:
After your application has been received by the City of Ottawa, you will receive confirmation by e-mail.
Please check your SPAM filter or JUNK Mail.
If you have not received confirmation within 48 hours of submitting your application, please call 785-229-3634 to verify application has been received.
For additional information, contact Human Resources at 785-229-3634 or e-mail humanresources@ottawaks.
gov.
The City of Ottawa conducts background checks and drug screening on all potential candidates.
Anyone with a disability who needs a reasonable accommodation related to a selection process is requested to contact the Human Resources Department at 785-229-3634 at least two days prior to a scheduled test or interview.
The City of Ottawa is an Equal Employment Opportunity Employer.
Powered by JazzHRAbout the Company:
City of Ottawa.
Estimated Salary: $20 to $28 per hour based on qualifications.
The Customer Service Representative provides customer service support to both customers and staff.
Essential Job FunctionsProcesses building permit and contractor/construction trade license applicationsRecords permit information into permitting software database and maintains electronic and hard file property informationPerforms a wide variety of clerical work including written communication, file maintenance, handling records requests, and processing payment and refund requests for department related feesUpdates property files and notified other department of property address changesIssues building permits for approved plans and certificates of occupancy for completed projectsInforms project applicants of city requirements, processes, and deadlines from time of initial contact to completion of the projectReceives requests for, and schedules, building inspectionsUnderstands basic code enforcement and accepts and directs related phone calls or in-person inquiriesServes as first point of contact for the Community Development DepartmentProcesses planning division permitsCollaborates with the Building Official and City PlannerBalances cash drawer dailyAncillary Job FunctionsComply with all City ordinances and policies.
Assist other departments and perform other related duties as assigned.
Education and Experience - An equivalent combination of education, training, and experience will be considered.
High school diploma or equivalent.
Minimum two years of related computer/software experience; four years preferred.
Must have valid drivers' license.
Knowledge, Skills, and Abilitieswhich may be representative, but not all-inclusive, of those commonly associated with this position.
Excellent attention to detail.
Organize/prioritize work, as well as concentrate on multiple tasks concurrently.
Work under general supervision and make responsible decisions.
Use good judgment, think quickly and rationally in difficult or stressful situations.
Establish and maintain effective relationships with employees, City officials, business entities, and the general public.
Understanding of basic accounting principles.
Ability to verify and correct work produced by others.
Produce accurate results under tight deadlines.
Strong verbal and written communications skills.
Ability to communicate clearly with software support personnel.
Knowledge and experience with computer operating systems and computer hardware.
Basic knowledge of accounting software and Microsoft Office Suite.
Work Environment - Environmental or atmospheric conditions commonly associated with the performance of the functions of this job.
Exposure to moderate noise levels and other general office conditions.
Physical Abilities (Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions)Must be able to sit for extended periods of time.
Must be able to have repetitive wrist/hand/finger movement and manual dexterity.
Must have precise hand-eye coordination, clarity of vision, three-dimensional vision, and ability to identify/distinguish colors.
Must be able to lift up to 25 pounds.
Must be able to drive.
Regular attendance is a necessary and essential function.
Range:
$18.
89 to $20.
78 per hourDate Opened:
March 28, 2024Date Closed:
Open until filled.
Hours:
8:
00 am - 5:
00 pm, Monday - Friday.
Residency:
Regular, full-time employees are required to establish and maintain residency within a driving distance of 35 miles of Ottawa City Hall within one year from hire.
E-Mail Confirmation:
After your application has been received by the City of Ottawa, you will receive confirmation by e-mail.
Please check your SPAM filter or JUNK Mail.
If you have not received confirmation within 48 hours of submitting your application, please call 785-229-3634 to verify application has been received.
For additional information, contact Human Resources at 785-229-3634 or e-mail humanresources@ottawaks.
gov.
The City of Ottawa conducts background checks and drug screening on all potential candidates.
Anyone with a disability who needs a reasonable accommodation related to a selection process is requested to contact the Human Resources Department at 785-229-3634 at least two days prior to a scheduled test or interview.
The City of Ottawa is an Equal Employment Opportunity Employer.
Powered by JazzHRAbout the Company:
City of Ottawa.
Estimated Salary: $20 to $28 per hour based on qualifications.
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